Delivery Information
SHIPPING POLICIES
All order exceeding total amount of 150$ U.S is only eligible for free shipping offer.
Mytailorstore.com currently offer three shipping options for worldwide shipping.
- Thailand standard post
- FedEx
- DPD (Prepaid Customs and Duties)
MODE OF SHIPPING
Countries world wide are divided in three groups as follows:
| Group A | Group B | Group C |
|---|---|---|
| China Fujian Guangdong, Malaysia, Singapore Australia, Indonesia, New Zealand, Philippines, South Korea, Taiwan, Vietnam Brunei, Cambodia, Japan, Laos Bangladesh, India, Pakistan, Sri Lanka Canada, Mexico, U.S.A. other countries in asia |
France, Germany, Italy, United Kingdom Austria, Czech Republic, Israel, Sweden other countries in Europe |
Brazil, Costa Rica, South Africa, Zimbabwe middle east and rest of the world |
For the complete list of countries you may go to our country group
Please note, at this time we are unable to ship to P.O. Box addresses.
For APO/FPO addresses, all orders will be shipped via Thailand standard post only .
SHIPPING CHARGES
complete description for the shipping method is as follow :
| Total order amount in U.S $ | Thailand Post | FedEx/DHL |
|---|---|---|
| 0-65 | 12$ U.S | 20$ U.S |
| 65-100 | Free | 30$ U.S |
| 100+(Group A) | Free | Free |
| 100+(Group B) | Free | 35$ |
| 100+(Group c) | Free | not eligible |
ADDITIONAL CHARGES MAY OCCUR
There are no additional charges if order is shipped by Thai post.
If the order is sent by FedEx and the delivery address is out of coverage area(Remote area) all the extra charges will be paid by customer.
The complete list can be checked at Remote area with your country and zip code
Customer will be informed before shipping the order and then customer can decide the shipping mode
CUSTOM AND TAXES
All the duties will be paid by customer regarding your order. Country to country the duties are not same. For more information contact your local custom office. For some countries we offer prepaid customs and duties with a small additional cost .
GOODS DELIVERY TIME
Our goal is to process all orders within 7-10days of receipt and measurements approved by our staff. However, during our peak period in April and May, delivery times may extend to 4-6 weeks.Orders are processed and shipped during regular business hours (Monday through Sunday 8:00AM - 11:00PM ICT, excluding holidays). If we encounter any problems processing your order you will be contacted within two business days.
If the shipment send by FedEx will take 4-7 working days.
If the shipment send by Thailand post will take approx 7-25 days.
TRACE AND TRACK
All the shipment have tracking no and traceable on our website at trace and tracking page or visiting at shipping company's website.
Shipment send by Thailand post weighing less then 1 K.G are not traceable.
UNDELIVERED GOODS
If the courier loses or fails to deliver your goods then a claim must be made by customer. We will provide you with a copy of our "proof of posting", and an invoice for your order, to enable you to make an inquiry at your local Depot, or claim against the courier.
Orders shipped by FedEx have very less chances of loss.
In case we found wrong shipping address submitted by customer then customer is responsible all charges occurs by that mistake.
